Return Policy

At OpselX.lk, your satisfaction is important to us. We are committed to delivering high-quality, genuine products. Our return policy is in place to provide a clear and fair process in the event that a product does not meet your expectations due to a valid issue.

Accepted Returns:
We accept returns only for products with proven manufacturing defects. If you receive a defective or damaged item, please notify our customer support team within 2 days of the delivery date.

Return Process:
To initiate a return, please provide:

  • A valid proof of purchase (order ID or invoice)
  • Clear photos or a detailed description of the defect

Our team will review your request and guide you through the return process if your claim is valid.

Non-Returnable Items:
Returns will not be accepted in the following cases:

  • If the product is damaged due to misuse or negligence
  • If the product shows signs of normal wear and tear
  • If the original packaging or seals have been tampered with
  • For change of mind or personal preference after purchase

For any questions or assistance regarding returns, please contact our customer support at 0771 103 721 | 0771 103 741 . We’re here to help you have a smooth and secure shopping experience.

Refund Policy

At OpselX.lk, we aim to ensure that every customer receives the best value and service. While we generally do not offer refunds, we are committed to resolving any valid concerns through exchanges, replacements, or store credit.

Refund Exceptions:
Refunds will only be considered under specific circumstances such as:

  • Duplicate payments
  • Overcharging errors

If you believe you are eligible for a refund, you must contact us within 7 days of the purchase or delivery date. Please include:

  • Your proof of purchase
  • A full explanation of the issue

All refund requests are subject to review and approval by our management team. If approved, your refund will be processed promptly.

Store Credit:
For eligible returns, instead of a monetary refund, store credit will be issued. This credit can be used for future purchases on OpselX.lk and will remain valid for up to 12 months.

We appreciate your understanding and trust in us. Our policies are designed to ensure fairness while maintaining the quality and integrity of our services.